Neocarbon LLC
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Knowledge base
Getting Started
Getting Started
5
How to set up your Neocarbon TENS unit for the first time
Connect pads and cables before turning the device on
Where to place the electrode pads
How to choose the right intensity
How to charge your device
Troubleshooting
Troubleshooting
6
My device won't turn on
My device isn't charging
I can't feel the stimulation
The device turns off by itself or shows an error
One channel isn't working
View all 6
Models & Compatibility
Models & Compatibility
4
Which Neocarbon model do I have? (Standard, Pro, Ergo/Ultra, Slim)
Programs and modes by model
Which pads and cables fit my model
How to use independent modes per channel (Standard SM9126)
FAQ
FAQ
3
What's included in the box
How to care for and store your pads
Safety tips and when not to use TENS
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